Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, the product must have a manufacturing defect. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Used and abused, not suitable for a refund!

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at johnm@bigjohnsjigs.com.au

Sale or Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at johnm@bigjohnsjigs.com.au and send your item to:

Big John's Jigs

Po Box 131

Joondalup DC, WA 6919

Shipping
To return your product, you should ensure it is packaged so as not to be damaged in transit. Mail your product to:

Big John's Jigs

Po Box 131

Joondalup DC, WA 6919

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.